Refund Policy

Thank you for shopping with us! We take pride in creating handmade ceramics and jewelry, and we want you to be happy with your purchase. Please read our refund policy carefully.

Handmade & Fragile Items

Because our products are handmade and often fragile:

• Slight variations in color, size, texture, or finish are normal and not considered defects

• Some items may not be eligible for return

Eligibility for Refunds

We offer refunds or exchanges only if:

• An item arrives damaged during shipping

• The wrong item is received

To request a refund or exchange, you must contact us within 2 days of receiving your order.

How to Request a Refund

Please email us at pendleystudio@gmail.com with:

• Your order number

• Photos of the damaged or incorrect item

• A brief description of the issue

We will review your request and respond promptly to discuss the next steps.

Processing Refunds

Approved refunds will be issued using the original payment method. Please allow 14 business days for the refund to appear on your account, depending on your bank or payment provider.

Non-Refundable Items

• Items damaged after delivery due to mishandling

• Items that were personalized or custom-made (unless damaged in transit)

Shipping Costs

Shipping fees are non-refundable, and you are responsible for the cost of returning items unless the return is due to our error or a damaged item.

Questions

If you have any questions about your order or our refund policy, please contact us at:
pendleystudio@gmail.com